An easy way to prevent errors like the one below and to allow for a successful network scan is to whitelist all traffic coming from your Lansweeper server. Symantec identifies this sped up traffic as port attacks in some cases. Lansweeper 6.0 scans the same network device ports as previous Lansweeper releases, but does so more quickly to speed up scanning. This may result in traffic being blocked and errors similar to the one below in your Symantec installation. Since the release of Lansweeper 6.0, Symantec Endpoint Protection in particular is prone to wrongly identifying Lansweeper traffic as port attacks on your devices. Found Symantec Endpoint Protection and I clicked on the Remove button. It is important to allow traffic from your Lansweeper server to these ports, to ensure a successful network scan. I went to Control Panel and ran the Programs and Features shortcut icon. A list of scanned ports can be found in this knowledge base article. If you are not able to open a case, there are manual removal documents available that can help you with removing all traces of the SAV/SEP product.To pull data from the Linux, Unix, Mac and Windows computers, VMware servers and other devices in your network, Lansweeper queries a number of ports on the devices. To have the Latest Version of Symantec CleanWipe Tool, you may need to Create / Open a Case with Symantec Technical Support.Ĭheck the Procedures to open the Case in Step 3. Windows 8 / 2012 Server Both 32 and 64 bit versions, where applicable Windows 2000 SP4+ (requires MS KB816542 included in Update Rollout 1 for SP4) What to do when conventional uninstall methods fail: Cleanwipe, manual removal methodsĪgain, a New Cleanwipe version is introduced in SEP 12.1 RU2Īs of, the latest version of CleanWipe is v.401. Symantec Endpoint Protect Manager (SEPM) uninstall Client uninstall (including remote uninstalling of large groups) Please note that Symantec only recommends using the CleanWipe tool as the final solution for removal of our product, the proper uninstallation steps should always be tried first.
Only use the tool provided by Symantec Support. You might not be getting the most current version, and you never know if the download is malicious or not. Be wary of other sources that may have the tool available. Users must open a case with Support to get the CleanWipe tool. If you are looking for the CleanWipe tool, here is some information that may save you some time and frustration.
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